Grab SegurosDeAutos.com RSS FeedA recent McKinsey & Co study breaking down the auto-insurance shopping experience, summarized that while agents are still involved to some degree in the shopping process for some customers, technology is changing the balance. The study contends that the value added by independent agents is quickly diminishing. “Technology has enabled insurers to have a more direct relationship with consumers, even when the product is purchased through an independent agent,” the study concludes.
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