Of the four technologies insurers currently are investing in and undertaking new initiatives with, new mobile computing capabilities are generating the most excitement, according to “Three Paths to ‘Cool’ for Insurer CIOs,” a report from industry researcher Novarica. Cloud computing, Web portals and business intelligence, in tandem with predictive analytics, also appear promising, respondents said.
Economics are an important driver behind the push to offer mobile and online self-service, and first-notice-of-loss (FNOL) applications are now table stakes for large personal lines P&C insurers, says Donald Light, Celent's director for its Americas property and casualty practice.
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